Haotian Global laser machines include door-to-door delivery, import duty, and taxes. We cover everything so that you don’t have to! 

Delivery times vary due to a variety of factors, however for galvo head machines, delivery is typically within 5-7 business days after your payment clears. Gantry machines are shipped via sea freight to the closest port to your location, and then delivered via land freight from the dock to your door! Typically this process takes approximately 80 days from the time your gantry machine is packaged for shipping to delivery, following the clearing of your payment.

The Haotian Global™ website is provided through secured with SSL technology, to encrypt all data, even though what we collect through the site (your email address) is strictly to send you information for purchasing the machine you wish to purchase. You can rest easy knowing your data is secure, and that we have taken every necessary precaution to safeguard your data and subsequent purchase.

Once you have placed your order with Haotian Global™, our team will generate an invoice that reflects your payment method and total, and if your machine is ordered to certain specifications, it may be available for shipment immediately. If necessary, the manufacture of your specific machine will begin once we receive your order & payment has cleared. Once your machine is ready for transport, it will be carefully& professionally packed and crated for its journey to you. Our team will notify you once it is en route, and provide you with tracking info so that you can be kept aware of when to expect your delivery.

Yes! Every order placed with Haotian Global™ is provided with an itemized invoice, documenting:

• What was purchased
• The date of purchase
• The amount paid for your purchase
• The ETA for delivery

Please retain your invoice, and store it in a safe place. You will need it for any future warranty claims.

Yes! Every order placed with Haotian Global™ is provided with a warranty. The specific period for each machine warranty varies by machine type. Please contact us for warranty specifics.

All Haotian Global™ laser machines are guaranteed to be free from defects in craftsmanship, structural or mechanical, and are tested thoroughly before leaving our facility.